Financial and Digital Services: A New Consumption Model
The future of financial services is a seamless, high-speed service between provider and customer. Digitalisation has changed our approach to consumption in all areas of our lives – platforms and ecosystems offer tools enabling us to purchase goods and services or obtain information instantaneously. Companies that have made digitalisation a key element of their business model have become leaders in their markets. The Russian financial market has also become one of the largest beneficiaries – the influx of millions of private investors over the past few years has stimulated the rapid development of the services available to them. Retail investors, without whom no IPO would have taken place over the last two years, have become the main driving force in the current environment: they already account for more than 70% of stock trading and, judging by their increasing activity, that figure will only grow as they expand into adjacent markets – bond issues, primary real estate, commodity markets. Issues concerning the choice of reliable tools and platforms for purchasing goods and services and searching for profitable investments, savings and other financial products have taken on a new urgency. What changes await platforms in the current environment? How will they compete with one another for the more cautious and at the same time more demanding retail customer? Which traditional and innovative tools and services have the greatest potential in the current environment?
Moderator
Daria Penchilova,
Digital Development Director, Russian News Agency TASS
Panellists
Igor Alutin,
Managing Director of Finuslugi Project, Moscow Exchange
Kirill Varlamov,
Head, Internet Initiatives Development Fund (IIDF)
Julia Gadliba,
Chief Executive Officer, Chairman of Executive Board, Renaissance Insurance
Maria Zybina,
Executive Vice President, Gazprombank
Elena Kuznetsova,
Partner, CSPU
Vladimir Troyanovsky,
Deputy General Director, National Payment Card System
